1. Digital items are delivered immediately
Store purchases are digital content delivered to your Minecraft account straight after payment. At checkout you agree to immediate delivery, which means the usual 14-day cancellation right for online purchases ends once the item is delivered, where the law allows this.
2. When we refund
- The item was not delivered and we cannot fix it within 72 hours of your ticket.
- You were charged twice for the same purchase.
- A technical fault on our side made the item unusable and we cannot restore it.
- Any other case where consumer law in your country requires a refund.
3. When we do not refund
- Change of mind after the item was delivered or used.
- Accounts banned or muted for breaking the rules or terms.
- Items removed in a rollback that undoes an exploit or a bug, or perks rebalanced to keep the game fair.
- Purchases made for the wrong username after the item was delivered.
4. Subscriptions
The store sells no subscriptions. If it adds one, you can cancel it at any time from the Tebex payment portal linked in your receipt email. You keep the perks until the end of the period already paid and are not charged again. We do not give partial refunds for unused time unless the law requires it.
5. How to request a refund
Email store@fractured-skies.world within 14 days of the purchase with your Minecraft username and the Tebex transaction ID (starts with "tbx-"). Approved refunds are issued by Tebex to the original payment method, usually within 5–10 business days.
6. Chargebacks and disputes
Please talk to us first; we answer every store ticket. Opening a chargeback or PayPal dispute removes the purchased items and suspends the account while the dispute is open. Tebex may also restrict purchases on other Tebex stores.
Contact
Fractured Skies, United States. Email legal@fractured-skies.world.