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Support
Most questions are answered below. If not, the team replies to tickets within 48 hours, usually much faster.
Updated
Open a ticket
Bugs, account problems, player reports and anything else. Include screenshots or video when you can.
Open ticketStore & purchases
Missing delivery, billing questions or a gift sent to the wrong name. Have your Tebex transaction ID (tbx-…) ready.
Email store supportReport a player
Use /report in-game for rule breaks happening right now. For older incidents open a ticket with evidence.
ReportBan & mute appeals
- Note the punishment ID and reason shown when you try to join.
- Open an appeal and explain what happened honestly. Appeals that blame others or are copy-pasted are denied.
- A different staff member reviews it, usually within 72 hours. One appeal per punishment.
A chargeback reverses a payment Tebex already processed, so the purchased items are removed and the account is suspended while the dispute is open. Contact store support first; we will always try to fix a problem purchase.
Start an appealStore and ticket questions
How long does a purchase take to arrive?
Within a few minutes while you are online. If you are offline, the purchase waits and arrives the next time you join. If nothing has arrived 30 minutes after you join, email store support with your Tebex transaction ID, which starts with tbx-.
I play on Bedrock. Which name do I enter in the store?
Your in-game name with the dot in front, for example .Steve. Bedrock names carry that dot on the server, and the store delivers to the name exactly as you type it.
I bought something for the wrong username. Can it be moved?
Not once it has been delivered: purchases go to the username entered at checkout and cannot move between accounts. If it has not been delivered yet, email store support with the tbx- transaction ID straight away.
Can I get a refund?
Yes, if the item never arrived and store support cannot fix it within 72 hours of your ticket, if you were charged twice, or if a fault on our side made it unusable. Email store support within 14 days of the purchase with your username and the tbx- transaction ID. The refund policy lists every case.
What should a ticket include?
Your Minecraft username (with the dot if you play on Bedrock), what happened and roughly when, and screenshots or video if you have them. Add the punishment ID for an appeal, or the tbx- transaction ID for a purchase.
Questions about versions, Bedrock, wipes and PvP are answered on the homepage.